Shipping policy

# Shipping Policy **Last updated: June 2026** ## Processing Time Orders are typically processed within **2–5 business days** after payment confirmation. You will receive an email notification once your order has been dispatched. During sale periods or peak seasons, processing may take slightly longer. We appreciate your patience. ## Shipping Destinations We currently ship to addresses within **Singapore** and select international destinations. ## Estimated Delivery Times | Destination | Estimated Delivery | |---|---| | Singapore | 7–14 business days | | International | 14–21 business days | Delivery times are estimates and may vary due to customs clearance or carrier delays. ## Shipping Costs Shipping is **free** on all orders. No minimum spend required. ## Order Tracking Once your order has shipped, you will receive a tracking number by email. You can use this number to follow your shipment through our tracking page. ## Customs & Import Duties For international orders, customs duties or import taxes may apply depending on your country. These charges are the responsibility of the recipient and are not included in our pricing. ## Lost or Delayed Shipments If your order has not arrived within the estimated delivery window, please contact us at **support@marcusandmei.com** with your order number. We will investigate and do our best to resolve the situation promptly. ## Questions? For any shipping-related questions, please reach out to us at **support@marcusandmei.com**.